Novayanti Sopia Rukmana, Ismaniar Ismail, Herlina Sakawati, Sulmiah
The take and give phenomenon between the community and the government is a consequence of a convoluted, inefficient and ineffective pattern of service delivery. Therefore, in addition to improving government management, the government apparatus also needs to be continually improved through public service innovation. This study aims to describe the process of developing public service innovations carried out by Investment Office and One Stop Integrated Services (DPMPTSP) and identify the factors that influence public service innovation implemented by DPMPTSP Kota Makassar. The research method used is descriptive qualitative. The researcher will explain the research problem in detail, namely the innovation process and the factors that influence it. The collection of data obtained through direct observation of the object of research and in-depth interviews (in-depth interviews) with resource persons. Data processing using the model of Miles and Huberman (1992). namely: data reduction, data presentation, and drawing conclusions /verification. Based on the results of the study, it can be concluded that the innovation development process carried out by DPMPTSP Kota Makassar can be categorized as a radical innovation because it makes fundamental changes in public services or the introduction of completely new ways in the organizational and service process. This can be reflected in the birth of the E-Lebbami application, where the licensing service application utilizes the development of information technology. However, there are factors that become obstacles in this innovation process, namely the dependence on certain figures in providing innovation ideas. © 2021 Published under licence by IOP Publishing Ltd.
Department of Public Administration, Faculty of Social Science, Universitas Negeri Makassar, Indonesia; Department of Sociology, STISIP Muhammadiyah Sinjai, Indonesia
