Licensing services in the era of the COVID-19 pandemic

Reynilda; Henni Zainal; Syamsu Rijal; Sudiarti Dewi Kurra; Yusriadi Yusriadi; H. Nasaruddin; Saidan Zulfiqar Bin-Tahir

Licensing services in the era of the COVID-19 pandemic

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Reynilda, Henni Zainal, Syamsu Rijal, Sudiarti Dewi Kurra, Yusriadi Yusriadi, H. Nasaruddin, Saidan Zulfiqar Bin-Tahir

2021 Proceedings of the International Conference on Industrial Engineering and Operations Management Conference paper Cited by 1 SDG 3SDG 16SDG 17

Abstract

The licensing service system tries to be integrated electronically to keep up with technological developments. With the occurrence of COVID-19 in Indonesia, the bureaucracy is expected to have a service system based on information technology. This research method is through literature review by looking at the permit service system phenomenon in Indonesia, with data sources through online media, articles, and proceedings. The study results describe the licensing service system in Indonesia with the COVID-19 pandemic showing an increase in the application of information technology in each local government. The accelerating application of technology to the bureaucracy indicates that there has been significant bureaucratic reform in the government in Indonesia, especially during the COVID-19 pandemic. © IEOM Society International.

Affiliations

STIE Nobel Indonesia, Makassar, Indonesia; Universitas Indonesia Timur, Makassar, Indonesia; Universitas Sembilanbelas November, Kolaka, Indonesia; Universitas Negeri Makassar, Indonesia; Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung, Makassar, Indonesia; STISIP 17-18-1945, Makassar, Indonesia; Universitas Iqra Buru, Maluku, Indonesia

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