Hernita Sahban, Chalid Imran Musa, Suradi Tahmir, Muhammad Jufri
Development of globalization has brought the restaurant business with the influx of foreign capital that changed the face of the restaurant business in the developing world forever. In such a competitive climate, proper human resource interventions are needed in order to enforcing good behaviours not only for employees, but also for customers, thereby encouraging competitive advantage of the restaurant business. In this paper, the authors review the literature of organizational citizenship behaviour (OCB) and human resource practices as it relates to the restaurant business. This literature review suggests a number of strategies that can be taken by HRD (Human Resource Development) to encourage citizenship performance of labourers. The practice is the recruitment of new employees based on the level of organizational citizenship through a specially designed test. It is also applying transformational leadership at the level of HRD, training on sharing behaviours norms, directing motivational intervention at a young age or employees with higher education relative to the majority, and improving the involvement of management and employees more positively.
Economic Department, Universitas Negeri Makassar (UNM), Indonesia; Faculty of Mathematics and Natural Science, Universitas Negeri Makassar (UNM), Indonesia; Psychology Department, Universitas Negeri Makassar, Indonesia
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