Abdul Hafid, Rakhmat, Suradi Tahmir, Rifdan, Gufran Darma Dirawan
This study aims to analyze the planning and implementation of services at the Ministry of Religious at Regensi. The importance of service management implementation requires the involvement of the entire pilgrimage bureaucratic elements, either assesthe private and the public throughout the whole process and the management of the service management Hajj pilgrimage in order to assesses a quality service in the District Gowa. This research using qualitative descriptive phenomenological approach. Data collection techniques used were interviews, observation, documentation, and data analysis techniques are used, data collection, presenting the data, and drawing conclusions. The results showed that the first implementation of the service management functions on pilgrimage shows the results are not optimal, it is characterized by complaints of pilgrims started at the time of enrollment until the departure phase. Second, implementation of Hajj services in general has been processed properly, but the implementation is still not well coordinated, so that the contributions of the responsibility of the elements of leadership and stakeholders tend to run itself alone, so do not show maximum results, it is seen that every year there is always a complaints of pilgrims, as well as the family of pilgrims whereas the supervision conducted by the ministry of religion are expected to minimize the complaints of pilgrims. IJER © 2015 Serials Publications.
Graduate State University of Makassar, South Korea; Department of Public Administration, State Hasanuddin University of Makassar, South Korea
