Analysis of public acceptance towards cashless payments through QRIS on public smart dispenser in Indonesia

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Irmawati Irmawati, Akbar Abdurrahman Jafaruddin, Muliadi Muliadi, Jumadi Mabe Parenreng, Abdul Wahid, Muhammad Syahid Nur Wahid

2025 AIP Conference Proceedings Vol. 3370 Issue 1 Conference paper Cited by 0 Quartile

Abstract

The need for access to clean water, an essential aspect of human life, is the main focus of this article. This article identifies the problem and shows the role of the Public Smart Dispenser (PSD) as a potential solution. In the context that everyone can find ready-To-drink water that is readily available anywhere and has a QRIS electronic technology payment system on the PSD allows people to easily access clean drinking water. This study uses the UTAUT model to understand user behavior related to QRIS acceptance in payment at PSDs of cashless payment technology literature and presents a theoretical framework that supports these findings. The study involved 380 respondents who expressed high support (±90%) towards using QRIS as a payment method at PSD. Data analysis yielded robust percentages, measuring the effectiveness and efficiency of QRIS in the context of PSD. These results, also show that the application of QRIS as a payment method is also very helpful in the process of implementing the Public Smart Dispenser business so that it becomes an alternative payment for people who want to consume mineral water directly. © 2025 Author(s).

Affiliations

Informatic and Computer Engineering, Universitas Negeri Makassar, South of Sulawesi, Makassar, 90222, Indonesia; Accounting Department, Universitas Patria Arta, South of Sulawesi, Makassar, 90222, Indonesia