Andi Asrifan, Akbar Akbar, Muhammad Nur, Robby Waluyo Amu, Hadi Pajarianto
This chapter examines how AI might alter public administration by improving efficiency, accessibility, and decision-making. AI automates ordinary jobs, freeing up public servants for high-impact work. Predictive analytics improve government operations by offering data-driven insights for resource allocation and preemptive actions in healthcare, urban planning, and public safety. Chatbots and virtual assistants make government services more accessible to different populations, especially those with linguistic or physical obstacles. The chapter also highlights the ethical and operational issues of AI in public administration. Due to data privacy, security, and algorithmic bias, AI deployment must be transparent, accountable, and fair. Public entities can ethically use AI by following ethical and governance guidelines and gaining public trust. This chapter emphasizes balanced AI deployment to establish an inclusive, efficient, citizen-centered, and adaptable public sector. © 2025 by IGI Global Scientific Publishing. All rights reserved.
Universitas Negeri Makassar, Indonesia; IAIN Palopo, India; Universitas Muhammadiyah Sidenreng Rappang, Indonesia; Universitas Gorontalo, Indonesia; Universitas Muhammadiyah Palopo, Indonesia
