Andi Asrifan, Rismawati Rismawati
This chapter explores the transformation from e-Government to digital government, highlighting the shift from service digitization to systemic innovation in public administration. Drawing on international best practices and theoretical frameworks, the text examines the integration of artificial intelligence, blockchain, cloud computing, and citizen-centric design in reshaping governance. The discussion encompasses the ethical and operational implications of algorithmic bias, data privacy, and the digital divide, while presenting policy innovations and adaptive strategies to ensure future-ready governance. Emphasizing inclusion, transparency, and responsiveness, the chapter presents digital government not as a mere technological evolution, but as a strategic reimagining of statecraft in the 21st century. The narrative concludes with future-oriented reflections on policy design, participatory frameworks, and institutional agility that align digital transformation with the creation of sustainable public value. Copyright © 2026, IGI Global Scientific Publishing. Copying or distributing in print or electronic forms without written permission of IGI Global Scientific Publishing is prohibited. Use of this chapter to train generative artificial intelligence (AI) technologies is expressly prohibited. The publisher reserves all rights to license its use for generative AI training and machine learning model development.
Universitas Negeri Makassar, Indonesia; Universitas Muhammadiyah Palopo, Indonesia
